Adobe accidentally deletes iOS-using customer data in app update

[convertkit form=1322251]

As reported by WeddingHangover.com:

[Adobe] released an app update to Lightroom Mobile for iOS that removes [old projects].

Original article that looks like it belongs on theonion.com can be found here.

Yes, unfortunately Adobe Lightroom for iOS mobile has deleted customer data.

Affected users lost photos, presets, edits, watermarks, and more. One user on Reddit said that he lost two years of edits, and there are dozens of similar complaints from people who lost important data. The problem affected users who were using local storage without having uploaded that content to Adobe’s cloud storage service.

Many of those affected were using Adobe’s free service, which has limited cloud storage, but some paid users were also impacted and lost thousands of photos.

– MacRumors.com

Astoundingly, Adobe claimed that the data is unable to be recovered at all and is lost forever – which is amazing because a mere few days ago it was discovered that Instagram retained their user data in spite of claiming that it was deleted – with personal data being found on Instagram’s servers 7 years after users deleted their files.

If your data is your livelihood and it’s mission-critical, always back it up.

Our input: data security is important, and having physical copies of your data off the cloud means mitigating risks such as these. On the whole, Adobe’s platform is very robust, but we can clearly see that even the largest tech giants are prone to occasional hiccups and failures.

Share this post:
Facebook
LinkedIn
Twitter
Telegram
WhatsApp
Email

Latest From Sanctus:

Adapting Your SEO Strategy for SearchGPT and Google SEO

The rise of AI-driven search engines like SearchGPT is reshaping SEO. Businesses must adapt, balancing traditional Google SEO with AI optimization. This blog explores how AI is changing search behaviour, offering strategies for content optimization, leveraging direct engagement, and maintaining visibility in a dual SEO landscape. Stay competitive by embracing both AI and Google SEO practices.

National Brain Tumor Society Logo (Square)

National Brain Tumor Society

The National Brain Tumor Society (NBTS) is a leading organization dedicated to advancing brain tumor research, patient support, and advocacy. Sanctus is proud to support NBTS in their mission to combat brain tumors and improve the lives of those affected through innovative research, comprehensive patient services, and community engagement.